Effective from: July 2025
FM & Sons Haulage is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the APPs is available from the Office of the Australian Information Commissioner: www.oaic.gov.au
What Personal Information We Collect
‘Personal Information’ refers to information that identifies an individual. Examples include your name, address, email, phone number, and other contact details.
We may collect this information through a range of interactions, such as:
- Direct communications (in-person, phone, email, or post)
- Forms completed via our website: www.fmsons.com.au
- Third-party referrals or publicly available sources
We do not guarantee the privacy practices of third-party websites linked from ours.
Why We Collect Personal Information
We collect your personal information to:
- Provide and manage our services
- Share relevant updates and marketing communications
- Support operational, legal, or compliance needs
We may also use your information for related secondary purposes you would reasonably expect—such as customer support or account updates. You may opt out of our communications at any time by contacting us or using the unsubscribe function in our emails.
When collecting information, we will, where appropriate, explain how and why it is being collected.
Sensitive Information
‘Sensitive Information’—such as health, racial or ethnic background, political or religious beliefs, union membership, or criminal history—is only collected where necessary and with your consent, or where required by law. We only use sensitive information:
- For its primary purpose
- For a directly related secondary purpose
- With your consent
- As required or authorised by legislation
Collection from Third Parties
Where possible, we will collect personal information directly from you. However, there may be situations where we receive information from third parties. In such cases, we will take reasonable steps to inform you.
Disclosure of Personal Information
We may disclose your personal information:
- With your consent
- To third parties who assist in delivering our services
- When required or authorised by law
Data Security and Retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure.
When your information is no longer required, we will securely destroy or de-identify it, unless retention is legally required. Most client records are retained for a minimum of seven (7) years.
Access and Correction
You have the right to access and update the personal information we hold about you. To make a request, please contact us in writing.
We do not charge for access requests, though administrative costs may apply for document reproduction. We may require proof of identity before releasing any information.
Keeping Your Information Accurate
We aim to ensure the personal information we hold is accurate and current. If you believe your information is incorrect or outdated, please notify us so we can amend our records promptly.
Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions, concerns, or complaints regarding this policy or how your personal information is handled, please contact:
FM & Sons Haulage
5 Burns Street, Gol Gol, NSW 2738
PO Box 704, Gol Gol, NSW 2738
E enquiries@fmsons.com.au
P (03) 5024 8409